The Getac Podcast: All Things Rugged!

Episode 015: Why Mobile Device Management Matters More Than Ever: How SOTI is Redefining the Future of Rugged Mobility

Managing a mobile workforce isn’t easy, especially when teams are spread out across large service areas and depend on their devices to get the job done. Whether IT struggles to troubleshoot issues remotely or field workers need real-time updates in high-pressure situations, having the right Mobile Device Management (MDM) strategy in place can make all the difference.
In this episode, I sat down with Mikhail Ishkhanov, Senior Director of Product Strategy and Sales Enablement at SOTI. Mikhail’s journey at SOTI started back in 2012 on the support team, and over the past decade, he’s led multiple teams, helping businesses solve real-world mobility challenges.
Show Highlights: 
The difference between MDM, EMM, and UEM—and why it matters
The biggest headaches IT teams face when managing mobile devices
How utility and field service teams keep their tech running in remote areas
Why zero-touch deployment is a game-changer for IT efficiency
How companies can balance security, productivity, and employee privacy
If you’re an IT leader, operations manager, or anyone dealing with mobile devices at scale, this conversation is packed with practical insights you can use.
Show Resource & Links
SOTI
Connect With Mikhail Ishkhanov on LinkedIn 
SOTI ONE Platform
SOTI XSight
SOTI Connect
SOTI MobiControl
Getac 
Rugged Laptops
Rugged Tablets
Software 
Video Solutions
 

Episode 014: Service You Can Trust: Driving Better Customer Experiences in Automotive Service Centers

In this episode, we explore the evolving landscape of automotive after-sales service and the crucial role technology plays in building trust. Today, it’s not just about repairs—it’s about transparency, efficiency, and reliability at every touchpoint.
Join us as we explore how Getac’s rugged automotive solutions are transforming service centers, empowering technicians with faster diagnostics, streamlined workflows, and real-time customer communication. From eliminating guesswork to ensuring seamless service experiences, we’re redefining what it means to deliver service you can trust.
Tune in to discover how technology is driving the future of customer confidence in automotive service centers.

Episode 013: AI and Rugged Technology: Revolutionizing Industry Operations for Enhanced Productivity

In this episode, we sit down with Rakesh Patni, a leading expert in AI and industry transformation at IDC, to explore how AI and generative AI are reshaping enterprise operations, boosting productivity, and driving the next wave of digital transformation.
How AI-powered solutions are delivering 20-30% productivity gains and streamlining enterprise efficiency
The real-world impact of AI-enabled rugged devices—like Getac’s S510—on frontline workers in extreme environments
The growing demand for rugged technology across industries like oil & gas, utilities, and manufacturing
The biggest challenges and opportunities in AI adoption, futureproofing, and automation in harsh conditions
With AI redefining how businesses operate, what does the future hold for rugged industries? Tune in to find out!

Episode 012: The Future of Law Enforcement Technology - How Rugged Tech is Changing Public Safety

In this episode of All Things Rugged, host Marc Reece sits down with Brian Robbins (GovDirect) and Brett Blake (Rugged.One) to explore how rugged technology revolutionizes modern law enforcement.
They discuss the critical role of body-worn cameras, in-car video systems, and rugged laptops in enhancing officer safety, operational efficiency, and real-time situational awareness. As law enforcement faces increasingly complex challenges, AI-driven automation, seamless connectivity, and mission-critical hardware equip officers with the tools they need to perform in high-pressure environments.
Tune in to discover how rugged innovations are shaping the future of public safety.
Learn More About Getac Video Solutions For Law Enforcement
Learn More About Getac Compute Solutions For Law Enforcement
Learn More About GovDirect.com
Learn More About Rugged.One

Episode 010: It’s Not Just A Keyboard - An Interview With TG3 Electronics

In this episode of the Getac Podcast - All Things Rugged, I spoke to Tim Hansen – Director of Sales with TG3 Electronics. TG3 Electronics is a leading supplier of engineered input solutions. That includes keyboards, touchpads, trackballs, joysticks, and other input devices. In this episode, Tim and I discuss the role rugged keyboards play in public safety organizations such as police, fire, and EMS.
Show Resources
TG3 Electronics 
Click to Learn More About TG3 Keyboards 
Follow TG3 Electronics on LinkedIn
Connect with Tim Hansen on LinkedIn
Getac 
Learn More About Getac Public Safety Solutions
Follow Getac on Linkedin
Connect With Marc Reece on LinkedIn

Episode 009: Rugged Computing + Docking Solutions For Public Sector Vehicles - An Interview with Havis Docking Solutions.

Public safety vehicles, such as police cruisers, fire trucks, and ambulances, travel with a plethora of mission-critical equipment essential to emergency and non-emergency response situations. Vehicles carry everything from rugged computing technology to officers, civilians, and other cargo-related items.
Choosing the correct mounting and docking solutions is just as important as choosing the right computing equipment. Especially during a high-speed pursuit, a mobile computing device can quickly become a dangerous projectile if not correctly mounted.
With the International Association of Chiefs of Police Show (IACP) in Dallas just a few days away, I thought it made sense to discuss the role that docking solutions play in the public sector. I recently sat down with David Skiver – From Havis's product team – a leader in mobile workforce docking solutions.
In this episode, Dave and I discuss everything you need to know about rugged computing docking stations for police, fire & EMS.
This will be a great episode you won't want to miss.
If you find this podcast informative and like what you hear, please consider subscribing to our channel. You can also find relevant links in the description below. Thanks for listening, and I hope you enjoy this episode.
Helpful Links
Getac – Law Enforcement Solutions
Havis.com
Connect With Us On LinkedIn
Getac
Havis
David Skiver – LinkedIn
Marc Reece - LinkedIn

Episode 008: So You Need a Rugged Computing Customization - An interview With Pro Custom Group

Rugged computers are engineered, designed, and built at their core to work and survive in extreme or harsh environments. However, an organization sometimes requires a customized mobile computing solution for a specific use case or mission. 
Most rugged computer manufacturers are not in the business of customization. And while Getac offers a variety of pre-configured Select SKUs engineered for specific industry use cases, there are instances when a select SKU just isn’t a perfect match for a particular use case, and a Customized solution is really needed. 
What if an organization has a critical need and the size/scope of the project isn’t a large-scale deployment, and the solution isn’t standard to COTS Rugged products?
I recently sat down with Joe Schweon – of Pro Custom Group, the market leader in the customization of COTS rugged laptops, rugged notebooks, rugged servers, and tablet products.
In this episode, Joe and I discuss how PCG makes customized rugged computing solutions possible for many customers and deployments, even as little as a one-unit deployment. This is a great episode you won’t want to miss. 
If you find this podcast informative and like what you hear, please consider subscribing to our channel. You can also find relevant links in the description below. Thanks for listening, and I hope you enjoy this episode. 
 Learn more about Pro Custom Group 
Learn more about Getac Rugged Computing Solutions 
Connect With Joe Schweon on LinkedIn
 

Episode 005: Everything You Ever Wanted To Know About TCO + ROI But Were Afraid To Ask.

How does an organization measure ROI (Return on Investment) when it comes to recouping revenue from a technology deployment and how does total cost of ownership (TCO) (Total Cost of Ownership) fit into the equation?
I recently spoke with an independent industry analyst who specializes in Financial Modeling and Technical Operations, with an emphasis on predicting how rugged technology helps or hurts the workforce over time. Jason constructs program-specific analytics models out of publicly available data and privileged information from a variety of computer vendors and OEMs
In this episode, we discuss  TCO + ROI as it relates to technology deployments in enterprise organizations. Whether you are in the middle of a technology deployment or just thinking about it – you won’t want to miss this episode.
If you like what you hear please consider subscribing to the channel and you can also find relevant links in the description below. 
Read - 5 Things You're Not Thinking About When Calculating TCO
Learn more about Getac
Learn more about Getac rugged solutions 
Follow Getac on LinkedIn